tor or manager in one city, or a port authority council in another. I’m always looking at our data in the database, and in
general terms there is a lot of travel in the network. Probably
70% of my time I am traveling. In six months I’ve been to 40
of our FBOs, some of them multiple times!
And I’m traveling commercial airlines because we don’t
own a corporate jet (although occasionally we use a fractional service).
You’ve really done a terrific job focusing on your strengths
and parlaying opportunities into bigger opportunities in
your career in the travel industry. Can you give Women in
Aviation members some advice on how to manage their
career tracks as you have?
Be persistent. Be tenacious. Never give up. I am known
for my tenacity. I understand “no” but it should be reserved
for the extreme. I feel like there is always a way to work
things out. And I believe that compromise is important—
I was married very
young and had my son so
young. And at that time I
was so focused on career
and family that I had no
time for frivolity. No clubbing or playing around. I
was a single-parent for a
while. I was working on
my MBA. It was tough for
years. Now, in my older
years I’m enjoying the travel that comes with my career, and taking time with
my husband. My friends
who had kids when they
were older still have those
kids in high school now.
There was a price, for
sure. I took on all that
stress and responsibility at such a young age. Things don’t
just magically happen. You have to work for it. But I love
it now, seeing my son and daughter-in-law and my granddaughter. And of course, where I’m at with my career.
Sometimes I think that this generation, my generation, gave
so much to our children, and set them up to expect so much.
And maybe we didn’t explain how much work was involved
in getting to where we are. And that’s tough. I dealt with that
with my son, but then he understood, finally. And you have
to do that.
What has been beneficial for this younger generation, in
so many ways, is this recession. They didn’t have to listen
I think that this
so much to our
set them up to
expect so much.
And maybe we
didn’t explain how
much work was
involved in getting
to where we are.
Signature’s Best Asset
Signature Flight Support knows that nothing makes an experience more than the individuals with whom one shares it.
Sastre says that’s why Signature Flight Support is focused on
attracting a diverse group of individuals who are passionately committed and personally invested in creating a delightful, safe, warm, and inclusive environment for our employees and our customers.
as the company grows and expands, it is determined to
ensure that it provides its employees and customers an
environment that demonstrates its core values of integrity,
responsibility, safety, service, people and performance, she
insists. To remain steadfast in Signature’s commitment to its
principles Sastre says it will continue to focus on creating
an environment where individuals are encouraged to share
ideas, embrace differences, and grow both professionally
Being an employer of choice and empowering individu-
als in a safe and sustainable environment is what makes
Signature Flight Support a global leader in flight support
services. and yes, they are hiring. Find out more at:
to their parents talk about tough times—now they had to
live them along with their parents. And they know now that
you’ve got to work hard to succeed.
Are there employment opportunities at Signature today
that WAI members might be interested in?
Right now the company is cultivating management from
within, with a strong focus on diversity. I think that more and
more minorities and women are interested in general aviation
as a career. And FBOs are definitely general aviation.
We are a global company with locations in 103 cities
around the world. Montreal, Canada, was our most recent
FBO opening, which we announced at NBAA 2010. We are
excited about the opportunity for growth, and we are excited
to see the business turn around. As it relates to our processes,
we provide a good, efficient customer experience, both for the
pilot and the back seat customer.
In terms of our network, the executive team here at Signature is interested in growth. We want new customers, and
new FBOs. We will strive to do better, too, so that we keep
those loyal customers. ✈