There were a few really good things about Eastern. For one,
it was very progressive about women in the company. I was
in ops, marketing, computer services....Frank Lorenzo, who
closed up Eastern, offered me an opportunity with Continental Airlines.
Right when Continental emerged
from Chapter 11 I was recruited by United. I opened its Latin
American and Caribbean divisions. When I left to go to Royal
Caribbean Cruise lines, I was VP of Global Solutions.
The reason I moved up, I think, was that I always had a
strong affinity for doing the right thing by the customer. With
United there was a real emphasis to run those Latin American
markets with a very high level of service, which was great. I
could do that. And my customer satisfaction emphasis was
great. We worked on cutting edge, at the time, technology
that would make the process easier on the customer, such as
e-ticketing and e-check in.
Interview by Amy Laboda
The switch to cruise lines had to be refreshing!
It was different, and they needed my expertise. At the time
they were recruiting a lot of people away from the airlines. I
was recruited by Royal Caribbean to help bring on the mega-
ships. It was extremely rewarding. We did process systems
and organization. It was a wonderful opportunity, and saw
the cruise line blossom and take off after 9/11. Got to work
on the Freedom Class and Oasis and Allure ships which was